What shipping options does DDWatches have? We offer as a standard 2nd business day delivery for a $4.99 flat fee to the 48 contiguous states (not including Alaska and Hawaii).
What if I live in Alaska, Hawaii, Puerto Rico, or another U.S. Territory? In these cases we ship via U.S. Postal Service. There is an additional $22 fee for this service. Please allow 3 to 7 days for delivery.
How soon will DDWatches ship my order? DDWatches ships orders on the same or next business day depending on when the order was made. Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you.
Does DDWatches ship to International locations? At this time DDWatches only ships within the United States.
Does DDWatches ship to Puerto Rico or other U.S. territories? Yes, DDWatches can ship orders to most valid U.S. territories such as Virgin Islands and Guam. In these cases we ship via U.S. Postal Service. There is an additional $22 fee for this service. Please allow 3 to 7 days for delivery.
Does DDWatches ship to APO or other foreign military addresses? Yes, DDWatches can ship orders to most valid U.S. military addresses such as APOs. In these cases we ship via U.S. Postal Service Priority Mail. There is an additional $22 fee for this service. Please allow 7 to 10 days for delivery.
Are DDWatches shipments insured? Yes, DDWatches, at its own expense, insures all orders prior to shipping so there is no need to worry about lost or damaged shipments.
Will I need to be present to received the delivery? No, on most orders we do not require a signature for the delivery. However, we highly recommend that you have a person available to sign and receive the order. This helps avoid delayed deliveries lost shipments. All orders over $350 require a signature upon delivery.
Can I ship the order to an address other than my credit card's billing address? Yes, just make sure you input the correct shipping address.
Product Questions
Are all of the watches real? All watches sold from DDWatches are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches. All watches come in the original packaging with all original paperwork and factory serial numbers.
Do all watches come with a warranty? Yes, all watches sold from DDWatches include a warranty:
Bulova watches:
2 years original manufacturer warranty.
Casio watches:
1 year original manufacturer warranty.
Citizen watches:
5 years original manufacturer warranty.
Croton watches:
Lifetime original manufacturer warranty.
ESQ watches:
2 years original manufacturer warranty.
Gucci watches:
2 years original manufacturer warranty.
Hamilton watches:
12 month limited DDWatches.com warranty.
Jules Jurgensen watches:
3 years original manufacturer warranty.
Movado watches:
12 month limited DDWatches.com warranty.
Pulsar watches:
3 years original manufacturer warranty.
Sartego watches:
1 year original manufacturer warranty
Seiko watches:
3 years original manufacturer warranty
Seiko clocks:
1 years original manufacturer warranty
Swiss Army watches:
3 years original manufacturer warranty.
Swiss Military watches:
2 years original manufacturer warranty.
Tissot watches:
12 month limited DDWatches.com warranty.
TW Steel watches:
2 years original manufacturer warranty.
Wenger watches:
3 years original manufacturer warranty.
Do all watches come with a serial number? Yes, all watches sold from DDWatches include a factory serial number if applicable.
What types of payment does DDWatches take? Currently, we accept Paypal and Google Checkout (both of which can use credit cards; all you need to do is make an account with them).
Will DDWatches size my watch before it is shipped? We offer to adjust metal band or bracelet to requested size within original band length on most styles.
How it works:
If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size. Please measure your wrist, using a soft ruler or measure tape (add 0.25 to 0.5 Inch, depends how loose you like it.)
All removed band parts will be included and shipped with your watch.
In some cases we may need an extra day before shipping.
This service is available Only at the time you place this orders.
Leather band or Bangle are not re-sizable.
How do I measure my wrist? Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose you like it.
What if I need additional links for my watch? Please contact us using the contact form to see if additional links are available. Please include the model number of the watch and final size you will need the watch. There may be a charge for additional links.
What is the return policy? Please follow this link for our complete return policy.
The watch I want to order appears to be out of stock? Please fill out our contact form with the model number and a valid email address and we will automatically notify you when it is available. Unfortunately we do not take back-orders for watches.
The watch I want is not listed on your web site, can you special order it for me? No, unfortunately all the watches that we carry are listed on our web site. If the brand or model is not listed, then we do not carry it.
After the Order is Complete
The tracking number I received does not appear to be valid? Often, we generate tracking numbers for order before your watch is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM pacific time on business days only.
How do I track my order after it is placed? Your tracking number will be emailed to you once your order is packaged.
I just received my watch and I need to have it sized, what are my options? We recommend that you take your watch to a local jewelry store that provides this service.
I need to get the battery changed in my watch? If your watch has a warranty through DDWatches, please fill out the contact us form with your name, e-mail address, and model number and DDWatches will change the battery for you. If your warranty is through the manufacturer, please consult the manufacturer and follow their guidelines for battery replacement.
I would like to exchange my watch, what do I need to do? You must obtain a return authorization. Please follow this link for our complete return policy and instructions for exchanging the watch.
I would like to return my watch for a refund, what do I need to do? You must obtain a return authorization. Please follow this link for our complete return policy and instructions for returning the watch.
My watch appears to be defective, what should I do? Please fill out our contact us form and describe the issue with as much detail possible. Please include the watch model number and your order number.
I have not received the watch I ordered? Please fill out our contact form with your name, order number, and watch model and we will investigate your situation.
My warranty is through DDWatches, and I need my watch serviced? Please fill out our contact us form with your name, order number, and watch model and we will contact you with instructions for obtaining warranty service.
How is my credit card charged? When you place your order a pre-authorization is taken on your credit card. This simply checks to make sure you provided a valid credit card number that it has the available balance to cover the cost of the watch you ordered. As soon as we confirm that the watch is in stock, we will charge the credit card.
