- 2nd Day Shipping in the United States ($12.50 Flat Rate).
- Free Sizing.
- Orders shipped to Hawaii, Alaska, or Puerto Rico will cost $21.99 Flat Rate and be shipped via USPS.
- We do not ship internationally.
- All shipping fees are nonrefundable.
- Orders will be shipped same or next business day depending on when the order is made.
Return Policy:
- All watches are shipped with a return seal.
If this seal is removed, damaged, or manipulated, return is void.
This seal MUST be present and unaltered for any returns.
- If you suspect that your watch may be somehow defective, please notify DDWatches.com immediately.
Do not attempt to repair the watch yourself or by anyone else.
- All returns must have a return authorization (Contact us at support@ddwatches.com) before returning the watch to us.
Requests for return must be made within 15 days of order delivery, and return back to us no later than 6 days after we have issued a return allowance.
- Watches may not be worn, used, sized or altered in any way.
Watches showing any sign of wear can not be returned.
- All returns are subject to a 5% restocking fee + $14.50 shipping charge.
The 5% fee will be waived on watches returned for exchange for an item of equal or greater value.
- Watches with proven factory defects (as determined by DDWatches.com) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
- Picture or description discrepancies on our web site or other advertising are not considered defects.
- Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
- All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...) Otherwise, additional restocking fees may apply.
- Watches which have been sized (by anyone other than DDWatches.com) are not returnable.
- Freight charges for all returns will be the responsibility of the customer.
If you would like to return a watch and need a return authorization, contact us. Please include your name, model number, and an explanation of what the problem is. We will then contact you back.
